Frequently Asked Questions

Everything runs through this website and the engine desk - there is no separate branch or counter to visit. Find the engine you need, send the inquiry form on the listing (or text us the reference number), and we come back with a written quote.

• Find the engine and note the reference number shown on the listing.
• Send the inquiry form, or message us on WhatsApp at +1 305 417 8572, with your truck VIN.
• We confirm the engine actually fits your truck, then email a formal quote with the price, sales tax and crated freight cost.
• You accept the quote, we issue a proforma invoice with the payment details, and you settle it.
• Payment lands, we crate the engine and book the freight, and you get the tracking details.

All orders are placed and shipped through this website. You are very welcome to call or text the engine desk to ask questions, check fitment or chase a delivery, but the order itself is confirmed in writing - quote, proforma invoice, payment - so that you and we both hold the same paperwork. We never take card details over the phone and we never ask for payment in cash, gift cards or cryptocurrency.

Send us the VIN of the truck before you pay. Engine type alone is not enough on a modern truck - the same displacement can appear with different flywheel housings, sumps, injection systems, EGR or SCR hardware and ECU software. We check the engine number and the parts on the unit against your VIN and confirm the fit in writing on the quote. If we confirm a fit and it turns out to be wrong, the return is ours to arrange and pay for.

We sell used, remanufactured and new engines, and the listing always says which one you are looking at. Used engines are drained, inspected, compression- and pressure-tested and run where the unit allows it before they go into stock. We publish the true mileage or hours where the donor vehicle's records give it, and we say so plainly when they do not. Photographs on the listing are of the actual engine you will receive, not a stock image.

Yes, and we encourage it. Ask the engine desk and we will send extra photos of the unit on its pallet, a short video of it running or turning over where possible, and a close-up of the stamped engine number so you can verify it independently. Serious buyers ask for this and we would rather you check than guess.

Most of our customers are heavy-duty truck shops, carriers and fleets, and we also sell to owner-operators. Fleet customers can ask for fleet pricing on repeat volume and for consolidated freight when several engines go to the same address. Business buyers with a valid resale certificate are invoiced tax-exempt.

You pay us directly against a real invoice. There is no checkout that takes your money before the engine is confirmed, and no third-party escrow holding your funds.

• We email you a proforma invoice showing the engine, its reference number, the price, sales tax, freight and any core charge or mount deposit.
• The invoice carries our full company details and the account information for payment - we do not publish banking details on the website.
• You pay by ACH, wire transfer, credit or debit card, or PayPal, whichever suits you.
• Always quote the invoice number as the payment reference so we can match it the moment it lands.
• Once the payment is confirmed we crate the engine, book the freight and send you the final invoice and the tracking details.

ACH transfer and wire transfer in US dollars are the standard methods for a full engine and the ones we recommend - an ACH sent in the morning is normally with us the same or next business day, and a wire is same-day. We also take Visa, Mastercard, American Express and Discover, and PayPal, on request; any card processing fee is shown on the invoice before you pay, never added afterwards. We never accept cash by mail, gift cards, money orders to an individual, Zelle to a personal account or cryptocurrency, and anyone claiming to be us and asking for those is not us.

Engines in stock are invoiced in full before dispatch - that is what releases the unit from the warehouse. For a remanufactured engine built to order, or a unit we are holding for a shop appointment later in the month, we can take a deposit to reserve it with the balance due before it ships. Any deposit arrangement is written on the invoice, including what happens to it if you cancel, before you send a cent.

We ship once the payment is confirmed as received, not when a transfer is initiated. Engines confirmed and paid before 12:00 ET are crated the same business day and handed to the carrier on the next departure for your region. If your engine will be delayed for any reason, we tell you the day we know - we do not let a paid order go quiet.

Prices are shown in US dollars before tax unless a listing says otherwise, and the tax treatment is always stated on the quote before you pay.

• Orders delivered or picked up in Florida are invoiced with Florida state and county sales tax.
• Orders shipped to other states are taxed where we have an economic-nexus obligation; the rate for your ship-to address appears on the invoice before you pay.
• Repair shops and fleets buying for resale can be invoiced tax-exempt - send us a valid resale or exemption certificate for your state and we keep it on file.
• Export orders leave tax-free against proof of export; duty and taxes at the destination are payable by the buyer.

Some engines are sold with a refundable core charge against your old unit, plus a refundable deposit on the steel mounting frame the engine travels in. Both are separate lines on the invoice, and both are credited back once we have the old engine and the frame back, drained and complete. You have 30 days from delivery to send the core back, and in most zones we collect it on the return leg at no cost to you. Full detail is on the Warranty & Returns page.

No. The account details on your invoice are the only ones we use. Invoice fraud is a real problem in this industry: if you ever get an email claiming our banking has changed, or asking you to wire to a different account, stop and call the engine desk on +1 305 417 8572 to verify it before sending anything. We will never ask you to redirect a payment to a personal account or to any name other than PartsPro Truck Supply LLC.

Transit time is counted from the day the engine leaves our warehouse, which is normally the same or next business day after your payment clears.

• Florida and the Southeast: 1-2 business days
• Gulf States (TX, LA, MS, TN): 2-3 business days
• Mid-Atlantic and Northeast: 2-4 business days
• Midwest: 3-4 business days
• Mountain and Southwest: 4-5 business days
• West Coast: 4-6 business days
• Alaska, Hawaii and Puerto Rico: quoted per shipment

Freight is quoted per engine and per destination, because a complete truck engine weighs roughly 1,500 lb to 2,900 lb and both weight and distance move the price. You always see the exact freight figure on the quote before you pay - it is never added afterwards. Picking the engine up from our warehouse removes the freight cost entirely.

Yes. When the engine is handed to the carrier we email you the consignment number and the carrier's tracking link, along with the crate reference so you can match it to your invoice. Every shipment is insured for the full invoice value, door to door.

Oil and coolant are drained so nothing leaks in transit, open ports and the flywheel housing are sealed, and the engine is bolted into a steel frame or cradle so a forklift can handle it at both ends. The reference number is marked on the crate and matches your invoice.

You need someone on site with a forklift or crane. A tail-lift delivery cannot be assumed for a full engine at this weight.

• Check the crate before you sign for it.
• Note any visible damage on the carrier’s paperwork at the moment of delivery.
• Photograph any transit damage and tell us within 48 hours so we can claim against the carrier and get you a replacement or refund.
• Keep the steel frame and pallet - you need them to return the core and reclaim the deposit.

Yes, on a quoted basis. We prepare the export paperwork, the commercial invoice and the customs documentation, and we ship free of US sales tax against proof of export. Import duty, local taxes and customs clearance at the destination are the buyer's responsibility, so check those with your own broker before ordering.

You should not take our word for it - check us, the same way you would check any supplier you are about to send four figures to. Everything you need to do that is available on request.

• We trade as PartsPro Truck Supply LLC, a registered US company. Ask the engine desk and we will send you our registration details and W-9 so your accounts team can set us up as a vendor.
• You get a real invoice with our full legal name, address and tax details on it. Scam sellers avoid issuing invoices because an invoice is evidence.
• Payment goes to a business account in the company name - never to a personal account, and never to a name that does not match.
• We have a fixed address at 7250 NW 74th Street, Miami, FL 33166, a phone line on +1 305 417 8572, and people who answer it during the hours published on this site.
• We will send you extra photos, a video of the unit and a close-up of the stamped engine number before payment. Ask.
• Card and PayPal are available if you would rather pay through a processor that gives you a dispute process on a first order.

PartsPro Truck Supply has been trading since 1998 - more than 28 years, all of it in heavy-duty diesel. We started as a heavy-truck dismantling yard and grew into a dedicated truck-engine supplier serving repair shops, carriers and fleets across the United States. Engines are the whole business, not a sideline.

That is a reasonable position with a large first order, and we would rather answer it than lose you. Start with a smaller order and see how we handle it. Ask for a reference from a shop in your state. Ask for the video and the engine-number photo. Pay by card or PayPal so you keep a dispute process. Call the phone line and speak to the person who quoted you. Pick the engine up yourself if you would rather hand over the money and take the unit in the same visit. A real supplier can survive all of that; only a fake one needs you to hurry.

No. We hold a quotation for a stated number of days and we tell you when it expires. If someone contacting you claims to be from PartsPro Truck Supply, insists you must pay within the hour, refuses to give an invoice, or asks for a different bank account, that person is not us - stop and call +1 305 417 8572. Our only email address is info@partsprotrucksupply.com.

Only what an invoice and a shipment need: your name or company name, address, contact details, resale certificate where it applies, and the VIN you gave us for the fitment check. We do not sell your data, and the full detail is on the Privacy Policy page.

Yes - by appointment. Our site in Miami, Florida - 7250 NW 74th Street, Miami, FL 33166 - is a working engine warehouse rather than a retail showroom, so there is no counter to walk up to and no shelf stock to browse. Buying is handled online through this website and the engine desk. What you can do is book a slot to come and see a specific engine before or after you buy it, and collect it yourself.

Contact the engine desk with the engine reference number and the date you would like to come, and we will confirm a slot.

• Visits and pickups are Monday to Friday 08:00 - 17:00 ET and Saturday 08:00 - 13:00 ET.
• There is semi access and forklift loading on site, so a flatbed, van or trailer is all you need.
• Wait for the written "ready for pickup" confirmation before you travel - engines are only released once they are crated and the paperwork is signed.
• Bring the invoice number and a photo ID matching the buyer on the invoice.
• Picking the engine up removes the freight cost from your invoice entirely.

Because it is better for you. Doing the order in writing means the fitment check against your VIN, the price, the sales tax, the freight cost and the warranty terms are all recorded on a quotation and an invoice you keep. Nothing depends on what someone remembers from a conversation at a counter, and if a dispute ever comes up, you are holding the evidence. It also means our entire nationwide stock is available to you at the same time, instead of only what happens to be at one location.

We fix it at our cost. If we confirmed fitment against your VIN and the engine that arrives is not the right unit, we arrange and pay for the collection and then either supply the correct engine or refund you in full - your choice. Tell us as soon as you unpack it and send photographs of the unit and the stamped engine number so we can identify what went out.

Stop before you install it and contact us. Every engine ships with a 14-day installation warranty as standard, covering internal mechanical failure, and 3-month and 6-month cover can be added at the time of purchase. If a fault is confirmed, we repair it, replace the engine or refund you - decided with you, not imposed on you.

• Contact us with the invoice number, the engine reference number and a description of the fault.
• If the engine has already been installed, send the shop’s installation invoice and the oil and filter receipts from the first-start service.
• Do not open the engine or break the seals before we authorize it - that ends the cover.
• We may ask for the engine back for inspection, or send a technician, before agreeing the outcome.
• Return freight on a valid warranty claim, a wrong engine or transit damage is paid by us.
• The warranty covers the engine itself. Labor, recovery, rental trucks and downtime are not covered.

You have 30 days from delivery to send back an engine you no longer need: tell us in writing, return it uninstalled and in the condition it arrived, and we refund the price. Return freight on a change-of-mind return is at your cost, and the refund can be reduced if the engine has been used beyond what was needed to inspect it - an engine that has been installed has been used. Fleet and shop buyers additionally get 7 days from delivery to inspect and raise a discrepancy, with any restocking fee agreed in advance.

Refunds go back to the account the payment came from, in US dollars.

• Approved returns are refunded within 5 business days of the engine reaching us and passing inspection.
• ACH and wire refunds typically clear within 3-5 business days once we release them.
• Core charges and mount deposits are credited after inspection, usually within 5-10 business days.
• If a core comes back incomplete or with a cracked block, we tell you the reduced figure before we process it - never afterwards.

The short version: installing the engine without a full oil, filter and coolant service before first start; installation by anyone other than a qualified heavy-duty truck shop; installing an engine we did not confirm against your VIN; continuing to run the engine after a warning light, low oil pressure or an overheat; opening the engine without our written agreement; and modified fueling, a remapped ECU or a deleted EGR, DPF or DEF system. The full list is on the Warranty & Returns page - read it before the engine goes in, not after.